Warranty Support
Submit a warranty claim, find your serial number, or register your new spa or sauna.
Locating your Serial Number
Hot Spring® & Caldera®
Found on a metal plate inside the equipment compartment. It starts with a series of letters followed by numbers, representing the year and week of manufacture.
Endless Pools®
Located on the inside cabinet wall near the mechanical bay or stamped onto the control box unit inside the front filter housing area.
Finnleo® & Tylö®
Typically located on the small heater certification plate on the side of the sauna heater, or near the digital touchscreen power control panel box.
Local Factory-Authorized Warranty Service
The Waterworks is an authorized dealer and service provider for Hot Spring®, Caldera®, Endless Pools®, and Finnleo® in Alaska. Our in-house service team coordinates warranty diagnostics and repairs directly with the manufacturers.
Genuine Replacement Parts
We stock authentic heaters, sensors, pumps, and jet assemblies directly from Watkins and Finnleo, ensuring your equipment operates exactly as designed.
Manufacturer Warranty vs. Waterworks Service Policy
Equipment warranties (covering structural shells, heaters, plumbing, and electronic components) are provided directly by the respective manufacturer (e.g., Watkins Wellness or Finnleo) according to their official published warranty documentation. The Waterworks facilitates authorized local warranty claims, diagnostics, and repairs. Standard travel or diagnostic mileage may apply for locations outside our Southcentral core delivery service areas.